At Standoff 2, we are committed to delivering an intense, competitive, and authentic FPS experience for players worldwide. Since our content consists of digital goods and online services, all sales are generally considered final, and refunds are typically not available once a purchase has been completed. This policy allows us to maintain fair pricing, continuously expand game features, and support the ongoing development of new weapons, skins, events, and updates that keep the game exciting. Still, we understand that unexpected issues such as technical errors, device compatibility problems, or difficulties accessing purchased content may sometimes prevent you from fully enjoying the game. If this occurs, we encourage you to contact our customer support team within 14 days of purchase. Each request will be reviewed individually, with careful consideration of the details you provide. Depending on the situation, possible outcomes may include a full or partial refund, account credits, restoration of missing items, or direct technical assistance to resolve the issue quickly. To minimize the chance of dissatisfaction, we recommend that players review product descriptions, system requirements, and compatibility information before completing a purchase. Our support team is dedicated to offering professional and timely assistance, ensuring that every player feels heard and supported. Refund decisions will always follow the guidelines outlined in this policy and may vary depending on each case. Above all, your satisfaction remains our highest priority. We strive to make every match in Standoff 2 thrilling, fair, and rewarding, whether you are just starting your first battles or competing in high-stakes ranked games. Every purchase contributes to the growth of the game and to a vibrant worldwide community, where each player can enjoy a meaningful and unforgettable shooter experience.